Victoria House Surgery
Bicester  01869 248585
Ellenbrook Medical Centre Ellenbrook Medical Centre



Order repeat medication &
Book appointments online via Patient Access
CLICK HERE
A MESSAGE FROM PATIENT ACCESS

Having listened to feedback from patients, we are pleased to announce that the welcome page for Patient Access has been updated, making it clearer and easier to use.

New layout
Patients will be able to setup their Patient Access account through the 'Register' section on the left hand section of the screen, using either the registration letter from their practice or the on-line registration facility.

The sign in section on the right hand side should be used once the patient has setup their online account.

Note: if you are reissued a new registration letter as an existing user of Patient Access then you should use the left hand section and re-register.

New help
The 'Help with Patient Access' section has also been updated to include frequently asked questions and videos to assist users.

We welcome your feedback
We always welcome feedback on how we can improve Patient Access. If you have any suggestions please use the UserVoice facility on patient.co.uk.

 

general information

 

chaperones

During your appointment with a doctor or nurse you are welcome to ask for a chaperone, this may be one of the nursing team but if they are unavailable a member of the reception staff can chaperone with your agreement.

Change of Address

If you change your address or contact details, please let us know as soon as possible. Please remember that a change of address may also mean you are outside our practice area.

Disabled Access

We have designated parking places for disabled patients, and the building is accessible to wheelchairs and there is a toilet for disabled people. There is a lift to the first floor rooms.

Hard of Hearing

There is a hearing loop fitted in the waiting area for the hard of hearing.

Carers

Please tell the staff if you are a carer or need the support of a carer.

Ethnicity and Language

We have access to a telephone translation service when required. Please inform reception when booking an appointment if you will need this, and which language you speak.

Confidentiality and your medical records

The doctors and staff have a legal responsibility to keep your records safe and confidential. The doctors will only divulge relevant information to other medical staff where appropriate. No third party will have access to your records without your written permission.

All patients have the right to see their medical record. If you would like to see your medical records, please contact the Practice Manager who will explain the necessary procedure.

Patient responsibility

You should always contact the surgery if you cannot attend an appointment, need to cancel or re-arrange an appointment. The appointment is for one person only and it is not fair to the doctor or the other patients waiting if you ask for another person to be seen within your appointment.

We fully support the Zero Tolerance policy within the NHS. We will not tolerate aggressive or abusive language or threatening or violent behaviour towards our members of staff. Violent patients will be reported to the police and struck off the GP’s list. We request that our staff be allowed to support and care for our patients without fear of being abused or attacked.

MEDICALS

The surgery provides a prompt and efficient service for patients needing medicals. We are happy to provide a service for our own patients and patients from other local practices. Please contact reception 01869 248585 for an appointment and our current rates.